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Customer Support / Troubleshooting

We at Singer Sewing Company are very proud to support you and your sewing endeavors. If you have questions that are not answered by the Customer Support features listed below, contact us. Our knowledgeable Customer Service Associates will be pleased to provide assistance. For questions concerning merchandise orders from this Web site, contact the eCommerce Order Desk.

Troubleshooting/Frequently Asked Questions
Please click on any question below to display the corresponding answer.

Basic Tips for All

  1. Always turn the handwheel TOWARDS you (counter clockwise) as turning it in the opposite direction (away from you, clockwise) may knock the timing out requiring repair from a service center.
  2. Always be sure your presser foot is in the DOWN position before sewing. Sewing with the presser foot in the up position will cause your thread to tangle and your bobbin to jam.
  3. Change needles regularly (after 16 hours of use) as dull/weak needles can cause damage to your machine and fabric. Only use SINGER needles on your SINGER sewing machine.
  4. Always be sure you are using the correct bobbin for your machine. Class 66, Class 15 and Class 15J bobbins look very similar. However, using the incorrect bobbin class in your machine can cause damage.

Sewing

Embroidery

Please visit www.Futura-Support.com for embroidery troubleshooting tips.