2/2015: I've had the machine for over a year. Just started to learn embroidering. Lots to learn in the software but also outside the software. Disappointed in some aspects of AutoPunch but amazed at others. Hate having to plug the computer into the machine to open the software, put a design together, or read the manual. Machine sews well. Wonderful features, however miss the metal bobbins and metal gears. Accidentally dropped a needle inside machine and was afraid to take it apart to retrieve it. I would have on either of my old sewing only machines.
Received this XL-550 for Xmas 2013. Used it for 6 months with some difficulty. Thread constantly breaking and other minor issues. Thought it was my lack of familiarity with the machine. Then machine broke (feed dog). Sent back to "authorized" repair facility and was very disappointed with their response. They held it for 3 months before sending it to Singer somewhere in the south claiming they did not have the expertise to fix it. After several more weeks at the Singer facility it was decided that no one could fix the problem, so they replaced my machine with a new one.
I must say that the new one has performed wonderfully and now I am convinced that the original machine had a problem from the start that surfaced with the breakdown.
No more nuisance problems. I am sewing and embroidering as I had hoped to when I received this machine. Original machine must have been a lemon.
Aside from the time it took for authorized service & Singer to resolve my problem, I am very happy with this machine.
I have a number of sewing machines, and yet I always head towards this one. As a sewing machine, it will do what I want with little complaint. I must admit that I rarely use the embroidery part as it is a bit of a pain having to constantly link it to a PC. I would prefer to be able to load on to a USB drive and plug and play. However, having said that, I do like the fact that I can use a design from anywhere supplier, or even adapt a picture.
If you like quilting, this is a great machine because it has a good throat and bed size and is very forgiving.
For sewing and small embroidery designs, this is a wonderful machine. However, the large hoop buckles in the middle causing the designs to misalign. I have tried embroidering on twill, jersey knit, lightweight canvas, linen, and terry cloth. I have used light weight stabilizers, heavy weight stabilizers, and no stabilizer (with the canvas). I have the same problem whenever I try to embroider any design that requires the large hoop. The plastic is just not strong enough to lock the center down. I really wish they made a steel hoop for it.
I recently ungraded from the ce-200 because I wanted a bigger hoop. I love the 6x10 but the hoop is a bit floppy and it is very hard to hoop the stabilizer tight. Sometimes the hoop pops open mid way through. The spool stands are a joke. They are positioned in a way that the thread constantly wraps around them causing broken needles even with a net. The vertical one us also to story for a standard spool to stay straight. Knowing that-a coffee cup is an easy fix. Singer has almost no customer support. IF you do happen to get through they just tell you to bring it to a dealer which in my case is a 16 hour drive for $85 a way shipping charge.
All this being said, I still chose another singer. You can't beat the price. I am willing to trouble shoot and know I have no support aside from non singer related forums. In the 3 months I've owned it 2 pieces have already broken. Easy fixes after hours if trouble shooting.
Embroiders very nicely and easy to use. Also don't expect anything useful in a user manual. Just basic setup. Must have patients
Cons:Having To Stay Connected To The Pc In Order To Use The Embroidery Unit.
42 out of 46 people found this helpful.
the machine itself is very good but a little noisy for the price. mostly I am disappointed in the availability of designs - even from singer and having to stay connected to my pc.it would be nice to have better instructions for use of the embroidery unit.
Pros:Good Value, Great Features, High Quality, Nice To Be Able To Download Designs From Online.
52 out of 55 people found this helpful.
I bought this machine because of the combination sewing and embroidery. I was amazed what it could do BUT unaware at how little I knew about computer technology in order to "work" the embroidery part. I would like to take "physical" lessons some place to learn how to use it or at least you could include or offer a video type of tuterial on line that takes you step by step through the process and not one little piece at a time. Very difficult to get on the phone with anyone and no reply has come back on customer service on line questions. If I ever get it all figured out, I'm sure it is great!